| Material Topic | Developing Customer- Centered Products and Services | Digital Innovation | Customer Protection | Create Social Values |
|---|---|---|---|---|
| Materiality of Topic |
As uncertainties in the domestic and overseas business environment continue to grow, including low global growth and the saturated insurance market in Korea, advanced companies are strengthening their competitiveness through customer – centered management, the foundation for sustainable management. | The development of digital technology presents opportunities to secure new growth engines. Integrating insurance with digital technology can achieve business automation by applying AI technology and the development of customized products and services through Big Data analysis. | Recently, amid globally strengthened measures for consumer protection, it has become more important to build trust through consumer protection-centered management for sustainable growth. | In addition to creating economic value, companies are required to fulfill their social responsibilities by actively addressing social problems as a member of society. |
| Management of Approach |
Hanwha Life seeks to reinforce the competitiveness of customer – centered products and services by executing the “CPC(Customer, Product, Channel) 2.0” strategy, which further refines customer-centered management. | In line with the 4th Industrial Revolution, Hanwha Life is promoting the expansion of global · digital platforms and improving the company’s competitiveness in new technology · infrastructure as part of identifying future growth engines. | Hanwha Life is strengthening its consumer protection system to protect consumer’s interests. This includes better monitoring of complete sales and spreading a culture of consumer-centered management. | Hanwha Life is laying the foundation for companies and society to grow together by engaging in social contribution activities that harness aspects of the insurance industry that are closely related to life. |
| Reporting of Material Topics | Sustainability Report p.14-17 | Sustainability Report p.18-21 | Sustainability Report p.22-25 | Sustainability Report p.26-31 |
| Creating Economic Values | Customer-Centered Management | Talent Management | Human Rights Management |
|---|---|---|---|
| Hanwha Life strive to innovate sales channels as part of sustainable growth and market competitiveness. In addition, as Korea’s first insurer to achieve break even performance in foreign markets, our international subsidiaries are further strengthening their foothold overseas. | Hanwha Life continues to improve systems and processes to achieve the highest possible customer satisfaction and customer value. | Hanwha Life is establishing and promoting long-term tasks to realize “Young Hanwha, a Company Chosen by Future Talents.” We are focusing on securing and cultivating digital · global professionals. Furthermore we endeavor to build a creative organizational culture based on the “Young Hanwha” spirit. | The business of Hanwha Life relates to various stakeholders such as employees, customers, FPs, suppliers and subsidiaries. Hanwha Life supports the standards and regulations of international organizations, including the Universal Declaration of Human Rights and the UN Framework and Guiding Principles on Business and Human Rights. |
| Field Management | Social Contribution Management | Win-Win Management | Environmental Management |
| Hanwha Life is striving to establish and implement strategies and detailed tasks for on-site sales in order to “create the best performance through beautiful innovation” | Out of the respect for life inherent in life insurance, employees and FPs participate actively in volunteer activities to support the underprivileged and share their hearts with neighbors. | Hanwha Life recognizes that mutual growth with partner companies is an important driver of future growth, and we therefore strive to strengthen our partners’ capabilities | Hanwha Life has selected low-carbon business practices such as greenhouse gas reduction and energy efficiency as key tasks in creating low-carbon, eco-friendly and safe workplaces. |